Analyzing Scope Creep

            In building this training, I had to work with the installation and integration manager at the time who assisted me with the detail in writing the information for the beginning part. We resolved the situation partially by still making the beginner part of the module go “live” on the website for the customers but we began working on the filming for the integration portion of our products with DVR’s and Cameras. Once this part of the project was complete we integrated it into the beginning portion of the modules and revised the intermediate parts to include much more difficult designs and integrations for our products and various setups and systems. Though this took a lot of time out of the integrations managers time for assisting customers, the CEO’s desire to have this up and running on the company website made the priority of the project change.

            If I had the opportunity to manage the project fully and decide when the information was to be placed live on the website, I would have decided to keep the beginning module as is. “The best approach is to set up a well-controlled, formal process whereby changes can be introduced and accomplished with as little distress as possible.” (Portny, Mantel, Meredith, Shafer, Sutton, & Kramer, 2008, p. 346) I would’ve decided to have the video portion of the project included in the intermediate portion of the project because of its ability to provide better information to customers that already understand our products individually and want to learn more about integration. Due to the CEO’s rush for the beginner module to have this information, many of our customers that were waiting for this information were delayed for much longer.

Portny, S.E., Mantel, S. J., Meredith, J. R., Shafer, S. M., Sutton, M. M., & Kramer, B. E. (2008). Project Management: Planning, scheduling, and controlling projects. Hoboken, NJ: John Wiley & Sons, Inc.