Written – The
written form was easy to read through and understand. Because the email doesn’t
show if the email was marked urgent and there was no use of exclamation points,
I felt that there was a lack of urgency for the report. I would think that in
creating an email, there would be the typical use of ASAP somewhere along the
lines.
Audio – In the
voicemail, hearing the persons voice allowed me to focus only on the message
and not any physical gestures or having to read the email version, which did
not seem urgent. In the audio version the impact on the tone of voice allowed
the listener to understand the importance of the document.
F2F – In the face-to-face
version of the message, there were a few aspects of the message that made me
confused. Though Jane states that she needs the report in an urgency to
complete her work, her physical gestures seem very nonchalant as if the work is
not needed as urgent as she is stating. There are points within the video where
she shakes her head and tilts her head to the side in a sense of shrugging it
off.
The audio form
was the best form of representing the importance of Jane’s message because it
allows the listening to focus solely on what the message is. It provided
understanding of the message that reading would not provide such as tone of
voice and not have to focus on physical gestures of Jane when she was
presenting the message in a face-to-face form.
By reviewing all
three of the different forms of the message, there was a common understanding
of learning how to delegate and perform it in a manner that is respectable. As
either a project manager or a project team member, one must understand the
importance of delegating but effectively and not with disrespect. “Make the
delegation correctly. Explain the work to be done, how much effort is expected
of the person….” (Portny, Mantel, Meredith, Shafer, Sutton, & Kramer, 2008)
When communicating with people in
a face-to-face manner, I will try to be more mindful about my physical gestures
when discussing certain topics. With audio communications I realize that the
importance of tone of voice can change the perception of message for the
listener. And with email communications I would like to gain a better grasp on
using punctuation marks to create a messages “tone” and reading potential.
Portny, S. E., Mantel, S. J., Meredith, J. R., Shafer, S. M., Sutton, M.
M., & Kramer, B. E. (2008). Project management: Planning,
scheduling, and controlling projects. Hoboken, NJ: John Wiley &
Sons, Inc.
